Support Policy
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To get a pre-purchase advice, you may post in the theme’s forum
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To get a response more promptly, you are recommended to use our Ticket-system
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We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
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Please, note! We do not support queries if you do not have a purchase code.
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Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
How to use our Support System
ThemeRex technical support is always there to assist their users with all their technical questions regarding ThemeRex products.
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In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
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Or you may simply use this link themerex.ticksy.com
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Enter your purchase key and register in the system
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To avoid confusing, please use for Support System your own ThemeForest login
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Fill out the ticket form
How to use our Support System
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Open the ‘downloads’ tab in your account
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Find our theme in the list of products
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Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
